FAQ - Your Questions Answered
Frequently Asked Questions
Welcome to Live Up Good's FAQ page. Here you'll find answers to the most commonly asked questions about our crystal hair removal products, shipping, returns, and more.
Product Questions
What is a Crystal Hair Remover?
A crystal hair remover is a glass-based tool that uses advanced nano-crystallization technology to safely remove unwanted body hair. Unlike razors or waxing, our crystal hair removers provide a painless, chemical-free hair removal solution that works for all skin types.
How does the Crystal Hair Remover work?
The nano-glass surface features microscopic crystals that gently buff away unwanted hair through circular friction motions. When you rub the device against your skin in small circles, the crystals catch and break down hair at the surface level, making it an exfoliating and hair-removing tool in one.
Is the Crystal Hair Remover safe for all skin types?
Yes! Our crystal hair removers are suitable for all skin types, including sensitive skin. The process is chemical-free and doesn't involve cutting or pulling, making it gentler than traditional methods like razors or waxing.
How long does a Crystal Hair Remover last?
With proper care and cleaning, a crystal hair remover can last for several years. The durable glass material doesn't wear out quickly, making it a cost-effective long-term solution.
Shipping & Orders
What are your shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days within the US. International orders may take 2-3 weeks depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. You can view shipping options at checkout.
Returns & Refunds
What is your return policy?
We offer a 90-day money-back guarantee on all products. If you're not satisfied with your purchase, simply contact our support team for a full refund.
How do I start a return?
Email us at support@liveupgood.com with your order number and reason for the return. We'll provide you with return shipping instructions.
Customer Support
How can I contact customer support?
You can reach our team via email at support@liveupgood.com or use the contact form on our website. We typically respond within 24 hours.
Do you have a guarantee on your products?
Yes, all our products come with a 90-day satisfaction guarantee. We're confident in the quality of our crystal hair removers and want you to be completely satisfied with your purchase.